Residential Plumbing — Nashville, TN

Residential Plumbing Services

Expert plumbing repairs, installations, and replacements — 24 hours a day. Licensed plumbers, upfront flat-rate pricing, and same-day emergency service for homeowners across Nashville and Middle Tennessee.

Client Reviews

I’ve been a customer for over 10 years and have always valued this company for its quality work and transparency. Unfortunately, my recent experience was very disappointing. I called for an after-hours weekend HVAC issue and was quoted $140 for the service visit and $210/hour. The technician was at my home for less than an hour, but I was charged $770 due to a three-hour minimum that was never disclosed when I authorized the service. Had I known about the minimum, I would not have agreed to the call. After more than a decade as a customer, I’m extremely disappointed to feel this pricing was not transparent. I will be taking my business elsewhere. If you use this company for emergency service, I strongly recommend confirming all minimum charges and total potential costs before authorizing the visit. Update: Unfortunately, my concerns have only continued. The invoices were not provided until I requested them five days later. I have now had three separate conversations attempting to resolve the issue and was told a billing error occurred and I had been charged plumbing rates. The information provided in each conversation has been inconsistent and, at times, misleading. The original fees I was quoted were repeated to me, yet the charges and explanation continued to change. It appears that Brandon, Barry, and Sabrina each have different information regarding rates, minimum charges, and how this matter should be resolved. As of 8/14/26, this issue remains unresolved. After more than 10 years as a customer, I am extremely disappointed by the lack of transparency, consistency, and accountability throughout this process. I would strongly recommend considering another company, particularly for emergency service, where clear pricing and communication are especially important.
Katie L.
3 months ago
Great job and service:) Highly recommend Total Group!
cindy L.
5 months ago
A small leak at the water softener shut off value...3k later I'm quoted for a whole system replacement including water softener and expansion on the water heater. Then I call to go over the quotes and the person on the other end was annoyed I was confused. Unfortunately I do not reside in that residence so I do not know what is going on and why i have such a massive quote and the person was rude so I hung up. There are hundreds of other places i will spend my money but NOT here. Will not be recommending this place to a soul.
Ember G.
6 months ago
Updated 9/23/2021. Great stuff and still going strong! Updated 10/20/2025. Still great! Just has a very good service where they took care of my HVAC unit.
Max W.
8 months ago
Good communication, friendly and knowledgeable tech, overall great service.
Jess
9 months ago
Called Total Group today, had the quickest response time I’ve ever had. I’m under an hour we were back up and running. Sean was fast, friendly, polite, and even fixed some of the work a different Nashville company messed up.
Eliot B.
12 months ago
Holiday weekend and the HVAC stopped working. I placed a call to Total Group for help. Received a callback from Jason [on duty tech]. As it was late afternoon [and the weather was pleasant], I was okay with Jason coming out Sunday morning. Jason arrived on time [as always], inspected the unit and fortunately was able to make the repairs immediately. He had the unit cooling within 15 minutes of his arrival time. He stayed to ensure no other issues. Jason is an excellent service technician....ALWAYS on time, professional and friendly. If you're looking for a company who hires the best, look no further than Total Group. Thank you Total Group and Jason for exceptional service.
Donna P.
1 year ago
11-29-23 update: another semi annual preventative maintenance service to my unit. The technician Tim was punctual, professional, knowledgeable and courteous. Highly recommend this company. Also, preventative maintenance is cheaper than repairs. Their twice annual service is a great value for the money. UPDATE to original review: 1/2021 I had second annual preventative maintenance check. Communication with Total Group is outstanding! Received a text from Kassandra reminding me of my appointment and confirming the time. Eric, the tech, was prompt, professional and very proficient. Total Group continues to provides consistent excellent customer service. 7/2020 Total Group has provided me with outstanding service for years. Because I am a member of the Total Care Club, Much thanks to the technician. It is so refreshing to work with a locally owned small business that provides excellent customer care!!
Ken S.
3 years ago
Avoid this company for installs. I engaged them in May 2022 to install a new hvac unit. They initially sent third party contractors who did not complete the job. An employee then came out and could not complete the job timely either, causing my family to have to stay with relatives for a night. To this employee's credit, he at least provided a window unit for me to sleep next to overnight. After the unit was actually operating, it was not working appropriately. I had to withhold payment from this company for several months before someone came out to make it right. Fast forward 15 months, I just discovered they installed a box that is too small for the unit (see attached picture) and used tape to try to cover about a 4 inch gap. This tape melted and came loose causing several air leaks. I was told I was losing about 2 vents' worth of air due to these leaks for who knows how long...on a 1 year old system.
Zach G.
3 years ago
I had natural gas shut-off valve (outside furnace) that had slight leaks. I texted the photo to the Total company before I made the appointment. The technician came on August 30, 2022. I want to give 3 feedbacks: (1) Overpriced: The technician put sealant outside on the top of the shut-off valve. Charged $224, including a diagnostic fee of $89 and a service fee of $135, while the actual work took a few minutes. The technician insisted that was their company’s policy. (2) Poor quality: the shut-off valve never stops leaking. See photos for details. (3) Poor customer service: I contacted their customer service. They could make another appointment but would charge the same diagnostic fee of $89 plus whatever applicable. I don’t want to pay the same problem twice. So, I’m finding a different company now. In the meantime, I’m disputing this transaction with my credit card company now for the reason of not meeting my expectation. This is the first time I ever disputed a credit card transaction after using credit cards for more than 20 years.
Xiaoming L.
4 years ago
30

Years

24/7

Emergency

5

Divisions

Licensed & Insured
Licensed plumbing contractors serving Tennessee homeowners since 1996.

Upfront Pricing
You approve a flat-rate price before we start — no surprises on the invoice.

24/7 Emergency
Burst pipe or backed-up sewer? We answer the phone day or night.

Navien Certified
Certified tankless installer, and we service every major brand.

Home » Residential Services » Plumbing Services
Residential Plumbing

Repairs, Replacements
& Installations.

Total Group assures your plumbing repairs, installations, and preventative maintenance are handled at the highest level of quality. We’re open for your call seven days a week, with emergency plumbing service available 24 hours a day for Nashville-area homes.

Plumbing

Drain Cleaning & Jetting

A slow drain is a symptom, not the problem. We clear the stoppage, then show you what caused it so the same clog doesn’t come back next month.

Power DrainSnakes
High-pressure water jetting
Main line & floor drains
Camera-verified clearing
Plumbing

Water Heater Repair & Replacement

No hot water is not something to wait out. We repair, maintain, and replace tank and tankless water heaters — often the same day you call.

Tank & tankless repair
Same-day replacement
Navien certified
Gas & electric units
Plumbing

Water Lines & Repiping

From a pinhole leak to a full re-pipe, we repair and replace water lines along with the valves that protect your fixtures and appliances.

Pressure reducing valves
Mixing valve repair
New water line excavation
Copper & PEX repipes
Plumbing

Sewer Line Repair

Roots, bellies, and collapsed pipe do not fix themselves. We locate the failure with video inspection and repair it with as little digging as possible.

Video pipe inspection
Line location & marking
Sewer repair & replacement
Targeted spot repairs
Plumbing

Fixtures & Installation

Toilets, faucets, sinks, disposals, and remodel rough-ins installed level, sealed, and tested — floors protected and the water shut off cleanly.

Toilets & faucets
Sinks & disposals
Remodel rough-in
Shut-off valve upgrades
Water Quality & Safety Valves

Clean Water.
Safe Valves.
No Surprises.

Nashville water is hard on plumbing, and the valves that protect your drinking water fail quietly. We test, repair, and replace the parts most homeowners never think about — before they become a bill.

Backflow Testing & Repair

Annual testing, repair, and replacement of backflow prevention assemblies — with the documentation you need to stay compliant.

Pressure Reducing Valves

High street pressure wears out fixtures and appliances. We test and replace PRVs to bring pressure back into a safe range.

Mixing Valve Repair

Anti-scald mixing valves on water heaters and showers repaired or replaced for steady, safe water temperature.

Water Softeners & Filtration

Whole-home softening and filtration sized for Middle Tennessee’s hard water, so appliances last longer.

Sump & Lift Pumps

Sump and lift pump service that keeps crawl spaces, basements, and lower levels dry through Nashville storms.

Leak Detection & Repiping

Pinpoint hidden leaks and replace failing galvanized or polybutylene lines with copper or PEX before they cause damage.

Service Area

Serving Middle Tennessee for 30 Years

From our Nashville base, our technicians provide fast, reliable service throughout the greater Middle Tennessee region — prompt response times guaranteed.

15115 Old Hickory Boulevard, Suite B
Nashville, TN 37211

Where We Work

Brentwood, TN
Franklin, TN
Murfreesboro, TN
Hendersonville, TN
Mt. Juliet, TN
Gallatin, TN
Smyrna, TN
Spring Hill, TN
Nolensville, TN
Goodlettsville, TN
Lebanon, TN

Grease trap installation, cleaning, and maintenance available for food service and hospitality clients across Middle Tennessee.

Commercial & Multi-Family Plumbing

Restaurants, Retail, Offices.
Same Standard.

Our commercial division handles plumbing work for facilities that can’t afford to close — water heaters, backflow, sewer and drain work, and grease trap installation, cleaning, and maintenance.

Facilities We Service

Air-source & mini-split systems
Retail & shopping centers
Office buildings
Industrial establishments
Nursing homes & assisted living
Medical, dental & veterinary
Religious facilities

Grease trap installation, cleaning, and maintenance available for food service and hospitality clients across Middle Tennessee.

Where We Work

Nashville, TN
Brentwood, TN
Franklin, TN
Murfreesboro, TN
Hendersonville, TN
Mt. Juliet, TN
Gallatin, TN
Smyrna, TN
Spring Hill, TN
Nolensville, TN
Goodlettsville, TN
Lebanon, TN

Grease trap installation, cleaning, and maintenance available for food service and hospitality clients across Middle Tennessee.

Frequently Asked Questions

Nashville Plumbing Questions.

What homeowners and facility managers ask us most about plumbing in Nashville — pricing, response times, water heaters, and sewer repairs.

Explore Our Services

Yes — we provide same-day HVAC repair across Nashville and Davidson County. Our certified technicians service all major brands including Carrier, Trane, Lennox, Rheem, and more. Call (615) 577-1777 for fast scheduling.

We price by the job, not by the hour. After we diagnose the problem you get a flat-rate price in writing before any work begins, so the invoice matches the quote. Diagnostic visits, repairs, and installations are all quoted up front — call (615) 577-1777 for current rates.

Same-day service is standard for calls placed during business hours, and our emergency line is staffed around the clock. Most Nashville-area emergency plumbing calls are handled within hours of the call.

Yes. We repair, maintain, and replace both tank and tankless water heaters and are a certified installer for Navien tankless systems. That includes descaling and service on existing units, gas and electrical connections, permit handling, and hauling the old unit away.

Often, yes. We run a video camera through the line to find the failure and use line-location equipment to mark the exact spot, which lets us make a targeted repair or spot replacement instead of trenching the entire run. When the pipe has failed along its full length, we explain why a replacement is needed before anyone digs.

Yes. We test, repair, and replace backflow prevention assemblies and provide the test documentation required for annual compliance. Ask us to put your assembly on a reminder schedule so the deadline doesn’t sneak up on you.

If the tank itself is leaking, the unit is more than 10 to 12 years old, or you’re facing a second repair within two years, replacement is usually the better value. We will give you both numbers — repair and replace — and let you decide without pressure.

Nashville and Davidson County, plus Brentwood, Franklin, Murfreesboro, Hendersonville, Mt. Juliet, Gallatin, Smyrna, Spring Hill, Nolensville, Goodlettsville, and Lebanon.

Yes. Our commercial division services restaurants and hotels, retail and shopping centers, office buildings, industrial facilities, nursing homes and assisted living, medical, dental and veterinary offices, and religious facilities — including grease trap installation, cleaning, and maintenance.

Always Available
Emergency?
We Answer.

Our technicians are on call around the clock — nights, weekends, and holidays.

24/7
Contact Us

Let's Get To
Work.

Fill out the form and our team will respond promptly to schedule your service or provide a free, no-obligation quote.


© Total Group LLC. All rights reserved. Licensed & Insured in Tennssee.
Website development by Nashville Interactive

Visa • Amex • Discover • Cash • Financing Available